The game often freezes or closes / downloads take too long or don't finish.

There may be some problems with the game related to your device’s memory, specs, or corrupted data.
If the problem persists, please try the following:

■ Ensure that you have enough space on your device.
■ Close any other apps currently running.
Close any browsers or background applications that are currently open and restart the game.

■ Restart your device.
■ Check your connection, or move to a place with a better connection.
*Please avoid playing in areas with a poor or unstable connection, such as in areas where connections may be congested.
*Please confirm that your connectivity has not been otherwise slowed down.

■ Change your graphics settings to “Low”.
*Graphics settings, found within the Options menu, can be used to reduce and improve processing of the game.

■ Re-download the game.
Try re-downloading the app with Re-Download on the Options menu.
This may replace any corrupt data on your device and improve how the game runs.
*We recommend commencing the download with a WiFi connection as the amount of data downloaded may be quite large.
*This will not reset your personal play data.

■ Perform a Batch Download.
Try performing a batch download from the Options menu.
This will download necessary data at one time and may improve app performance.
*We recommend commencing the download with a WiFi connection as the amount of data downloaded may be quite large.

■ Uninstall (delete) and then reinstall the game.
*Please make sure you back up your data before attempting this method.
*Uninstalling will delete all of your data, including any paid items you have purchased.
*Formation Templates and option settings are reset when carrying over data with Data Transfer.