Your device may have insufficient memory, or there may be problems related to the device's specs that are interfering with the game's ability to run properly. If the problem persists, please try the following:
• Ensure that you have enough space on your device.
• Close any other apps, browsers, or background applications that are currently open and restart the game.
• Restart your device.
• Check your connection, or move to a place with a better connection.
• Re-download the app. Re-downloading the game from the Options menu may replace any corrupt data on your device and improve how the game runs.
*The download may take a while depending on your connection. We recommend downloading on a WiFi connection.
*This will not reset your personal play data.
• Perform a batch download. Performing a batch download from the options menu will download any data you are missing and may improve how the game runs.
*The download may take a while depending on your connection. We recommend downloading on a WiFi connection.
• Uninstall (delete) and then reinstall the game.
*Please make sure you back up your data before attempting this method.
*Uninstalling will delete all of your data, including any paid items that you have purchased.
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