About the Inquiry Form
In general, opinions and requests related to topics such as play strategies or specifications will not be answered. We may also not be able to reply to inquiries for other reasons or circumstances. Any official announcements or site-related news, including information regarding problems with the game, may be answered in the form of public notifications. We do not provide customer support by phone. Customer support is not open on weekends, public holidays, or any other company holidays. Any inquiries sent on these days will be addressed the following business day.
*Please keep in mind that replies may take some time following holidays due to backlog.
If you do not receive a reply to your inquiry:
Replies to inquiries may take some time depending on the content of your inquiry or other extenuating circumstances. We thank you for your understanding in this matter.
Once you send in an inquiry, you will receive an automated e-mail confirmation. If you do not receive the automated confirmation, then customer support may not have received your inquiry.
In such case, please check the following and try sending your inquiry again:
Make sure it wasn't sent to your spam folder or filtered some other way. It may take some time before the confirmation e-mail shows up in your inbox due to connectivity issues or other circumstances.
Please wait a short time and try refreshing your inbox. Please add the @wotvffbe.com domain to your white list if you have heavy spam filters in place that exclude unknown domains.
*For more information on these settings, please inquire with your service provider.