If you are unable to perform an update, please confirm the following:
■ Operating Requirements
Check that you meet the operating requirements. If your device does not meet the operating requirements,
please update your OS and try again.
You can check the operating requirements for the game here.
■ If Operating Requirements are Met
If your device meets the operating requirements and you are still unable to update, please check the following:
*Display may vary based on device type or OS.
[App Store]
When operating lower than iOS13:
1. Open the App Store
2. Tap "Updates" on the bottom of the screen, then swipe downwards
3. Tap the "Update" button displayed for the game
When operating iOS13 or greater:
1. Open the App Store
2. Tap the profile icon at the top right of the screen
3. Tap the "Update" button for the game displayed under "Available Updates"
[Google Play]
Please try deleting the cache for the Store app.
1. Tap "Apps" under your device's settings
2. Tap "Google Play Store" under Applications
3. Tap "Delete Cache" under Storage
[Amazon App]
1. Open the Amazon App Store and select "My Apps"
2. Select update from the "Updates" tab
It may take some time before update data reaches all users.
You may have to wait until the new data reaches you. We apologize for any inconvenience.
[Other Possible Causes to Check]
・Make sure your device has sufficient storage space.
・Please close any open browsers or background applications.
・Restart your device.
・Make sure you have an internet connection, or try a different connection.
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